Specifically designed for new or prospective managers and frontline supervisors, the New Manager/Supervisor Certificate offers training in four cornerstones of management: performance management, employee development, employee engagement and employee productivity. Through the program, learn to become accountable for both people and processes; develop and coach employees to improve their productivity, performance and engagement; delegate work effectively; and apply problem-solving and critical thinking within your management role.
This certificate offers four days of training and includes takeaway activities to apply in your current work environment. Create action plans to implement on the job and receive templates/forms and other resources to assist with various managerial duties. Work with our expert instructor to strengthen and master your role as a manager/supervisor.
Define the role of a manager and identify how to successfully transition from employee to supervisor;
Develop approaches to manage employee performance and provide feedback and coaching;
Formulate strategies for effective communication in a variety of situations;
Identify methods to improve the productivity and engagement of your employees;
Use the skill of delegation to grow employee capability and autonomy;
Model and practice efficient problem-solving and critical thinking
